Privacy Policy

Introduction

Welcome to DummysFlight ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you use our services, we collect information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Passenger details (name, date of birth, passport number, nationality)
• Flight reservation information
• Payment information (processed securely through third-party payment processors like Stripe)
• Billing and shipping addresses
• Messages and inquiries you send to us

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your flight reservation orders
• To generate and deliver your flight ticket documents
• To communicate with you about your orders, inquiries, and account
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations
• To respond to your customer service requests

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through trusted third-party providers
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, email services)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share your information with your explicit consent

Cookies and Local Storage

We use minimal browser storage for essential website functionality:

• Session Cookies: Next.js may set technical session cookies necessary for server-side rendering and website functionality
• Local Storage: We temporarily store booking information in your browser's local storage to facilitate the booking process (this data is stored only on your device and is deleted after your booking is completed)
• Authentication Tokens: If you log into the admin area, we store authentication tokens locally in your browser for session management

We do not use: Third-party analytics cookies, advertising cookies, tracking pixels, or any cookies for behavioral tracking or advertising purposes.

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at info@dummysflight.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Refund Policy

General Refund Policy

At DummysFlight, we strive to provide excellent service and ensure customer satisfaction. Please review our refund policy carefully before making a purchase.

Eligible Refund Requests

Refunds may be considered in the following circumstances:

• Service Not Delivered: If you have not received your flight ticket document within 24 hours of payment confirmation, you may be eligible for a full refund
• Technical Errors: If there is a technical error on our part that prevents you from downloading or using your ticket (e.g., corrupted PDF, incorrect information due to system error)
• Duplicate Payment: If you were charged multiple times for the same order due to a payment processing error
• Cancellation Before Processing: If you request cancellation within 1 hour of payment and before we have started processing your order

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• If you have successfully received and downloaded your flight ticket document
• If you provided incorrect information during booking (names, dates, passport details, etc.) - we recommend reviewing your details carefully before submitting
• If you change your mind after the ticket has been generated and delivered
• If the ticket was rejected by an embassy or visa authority (our service is for visa application purposes only, and acceptance is at the discretion of the embassy)
• If you fail to use the ticket within its validity period
• If the refund request is made more than 7 days after the purchase date

Refund Process

To request a refund, please follow these steps:

1. Contact us at info@dummysflight.com with your booking reference number
2. Provide a clear explanation of why you are requesting a refund
3. Include any relevant documentation or screenshots if applicable
4. Our team will review your request within 2-3 business days
5. If approved, refunds will be processed to the original payment method within 5-10 business days

Refund Timeline

Once your refund is approved:

• Credit/Debit Cards: Refunds typically appear in your account within 5-10 business days, depending on your bank's processing time
• Other Payment Methods: Processing time may vary based on the payment provider

Note: The refund amount will be the full amount paid, minus any transaction fees that cannot be recovered from payment processors.

Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their payment provider. Chargebacks can result in additional fees and may delay the resolution process. We are committed to working with you to resolve any concerns promptly and fairly.

Contact for Refund Inquiries

For any questions about our refund policy or to submit a refund request, please contact us at info@dummysflight.com or visit our Contact Page.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: